True Flame respects your privacy. This policy explains what information we may collect, how it may be used and the choices available to you.
1. Information we collect
We may collect information you provide directly, such as your name, email address, telephone number, location, enquiry details and documents submitted for account or identity verification. We may also collect technical information including IP address, browser type, device information, referring pages and website usage data.
2. How we use information
Information may be used to respond to enquiries, provide and improve platform services, maintain account security, communicate service updates, meet legal obligations, prevent misuse and understand website performance.
4. Cookies and analytics
We may use essential cookies and analytics technologies to operate the website, remember preferences and understand visitor interaction. Browser settings can be used to restrict cookies, although some website features may be affected.
5. Data security and retention
We use reasonable administrative and technical safeguards, but no internet transmission is completely secure. Information is retained only for as long as reasonably required for the stated purposes, dispute resolution and applicable legal obligations.
6. Your choices and rights
Subject to applicable law, you may request access, correction or deletion of personal information, withdraw consent or object to certain processing. Identity verification may be required before a request is completed.
7. External links and children
We are not responsible for third-party privacy practices. The platform is not intended for children or persons below the legal age required in their jurisdiction.
8. Contact us
For privacy questions or requests, email support@trueflame.in.